Question 1

How do I book airport transfer services?

Accepted Answer

Please let us know the dates when you would like to request the service. You can use the contact form.

Question 2

What is the process for pick-up upon airport arrival?

Accepted Answer

Please let us know your flight number and arrival time before you depart. Our concierge will meet you in the arrival hall.

Question 3

Which airport will you pick me up at?

Accepted Answer

Niseko Guide and Transporter's airport transfer service is currently only available at ShinChitose Airport. Other airports may become available in the future as the service expands.

Question 4

How is it different from a typical airport taxi?

Accepted Answer

We offer airport transfers as part of our concierge service. Our concierge team consists of a driver and a concierge.
The vehicles we use are completely different from taxis as they have a full flat seating arrangement. Free Wi-Fi is also available so that you can fully enjoy searching and watching videos.
Beverage service is also available for a fee, so you can enjoy the long journey from New Chitose Airport to Niseko in comfort.

Question 5

How long does it take to get to Niseko from ShinChitose Airport?

Accepted Answer

Depending on the weather, it will take 2.5 to 3 hours.
As this is a long journey, it is more convenient to use our concierge service rather than a confined space such as a taxi.
Our concierge can also provide a variety of services during the trip to help you make the most of your time.

Question 6

I heard there are no taxis at all, is that true?

Accepted Answer

Every year more and more tourists visit Niseko and there is a shortage of taxis during the winter season. If you arrive at ShinChitose Airport without a reservation, you may find it difficult to get around, so we recommend that you make a reservation in advance.
If you would like to travel to Niseko in comfort, please use our concierge service.

Question 7

What if my flight is delayed or cancelled?

Accepted Answer

In the event of weather or other delays, we will meet you at the airport. If a flight is cancelled by the airline, we will reschedule the pick-up and drop-off.
Please note that we will not be able to accommodate flight cancellations caused by the customer.

FAQ