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OUR
SERVICE
We are your personal concierge.
We will take care of all your needs. Whatever you need or want during your trip, we will solve it.
Airport transfer
We can take you wherever you want to go, whether it is from the airport to Niseko, within the Niseko area, or to help you explore Hokkaido.
Of course, our concierge can attend to your various needs during the transfer.
It is sure to be a comfortable transfer.
Translation
We are available in 153 languages, including English, Chinese and Japanese.
In addition to our in-person concierge service, we also offer simultaneous translation online.
By removing language barriers, our guests can enjoy their Niseko experience in a more relaxed environment.
Booking support
We can make various reservations on your behalf, such as restaurants, massages, etc.
Of course, we can also help you prepare for special events.
We also offer pre-departure assistance to all clients who have signed up for our concierge service.
Shopping assistance
While you're skiing, we'll do the shopping for you. Not just groceries, but also household goods, medicines and anything else you might need for your trip.
Ordering goods
We can order souvenirs and products not available in Niseko.
We can also send products to your home on request.
Tourist Guide
We can also take you on sightseeing trips outside the Niseko area. We can also take you to Otaru, Sapporo, Hakodate, Furano and other places of interest in Hokkaido.
Options/Partnering Services
Private jet
We take care of all the frustrations, such as plane transfers, waiting times and formalities, and make your air travel as comfortable as possible.
Childcare
We look after your children while you ski or dine.
Our staff can visit your room or you can leave your child with our dedicated staff.
Please contact your Concierge for details.
Photographing
We offer photography services for your travel memories. Whether it is a photo taken while skiing or snowboarding, or a souvenir photo taken on the slopes, we can help you create unforgettable memories.
If you wish, we can also take video footage.
Private Massage
We can provide a massage therapist at your accommodation.Please take advantage of this service to soothe your body after a hard day's skiing or snowboarding.
Please note that we may not be able to accommodate your request depending on availability.
Ski Instructor
We are affiliated with "SNOWMAN CLUB", the most satisfied group of ski instructors in Niseko.
They boast an amazing 100% repeat rate, so even if you are new to Niseko, you are sure to be satisfied.
Private Chef
"Niseko Chef" offers creative and traditional cuisine with a focus on Japan's native Wagyu beef, now popular around the world.
Enjoy your meal in the comfort of your hotel or chalet.
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